This document aims to address the frequently asked questions about
SuperFerry's e-Ticket channel.
BOOK ONLINE
| » | What is e-Ticket? |
| » | Can I buy tickets through the SuperFerry website? |
| » | What are the benefits of buying a SuperFerry ticket online? |
| » | Is it safe and secure? |
| » | How do I pay for a SuperFerry e-Ticket? |
| » | How do I get a confirmation that my e-Ticket transaction is successful? |
| » | Which credit cards or ATM cards can I use to buy a ticket? |
| » | Will SuperFerry send me the actual ticket after I receive the e-Ticket confirmation receipt? |
| » | What examples of VALID IDs can I present at the terminal? |
| » | Can I bring animals onboard? |
REFUND AND REVALIDATION
| » | Can I refund or cancel my e-Ticket? How? |
| » | Can I reschedule my trip or transfer the ticket to another person? |
| » | I just made a booking online, but I haven't received my email confirmation. What do I do? |
| » | How do I claim the physical ticket or the boarding pass? |
| » | Can I purchase an e-Ticket for someone else? |
| » | Can I purchase an e-Ticket for someone who is in another location? |
| » | Who should I contact if I have other questions about e-Ticket? |
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